help-faqs-new

All users have the option to track their orders by clicking on Track Order. You need to enter the email address used while placing the order and the order number to track the order. Registered users can sign in and track their orders from the order history section on the account page.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Currently, we deliver to selected cities within India. Please check if we deliver to your PIN code/city by entering it on the product page/shopping/cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

Yes

There are no shipping/delivery charges within India. For information on shipping charges for international orders please click here.

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 2-7 working days of you placing the order. For international orders, please see the Time to Deliver section under the Shipping Policy section.

Yes, we strongly recommend that you register on www.beyon.co.in as it makes your checkout faster, allows you to track your order, saves products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.

You can enter your e-mail address and click on the "forgot password" link in the login page and we will e-mail you a system-generated change password link to your registered email address. However, you should set a new password.

You can edit your personal details by accessing the "edit details" section in the Personal Information section .

No, you can have only one account linked to a single email address.

We understand that your privacy is important to you and we respect that. You can refer to our Privacy Policy tab .

Domestic Orders

Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.beyon.co.in will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.

International Orders

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. NOTE : Indian issued cards will not be accepted for international orders.

Indian bank -issued cards will not be accepted for international orders.

We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments

Debit Cards - Visa Gateway	Debit Cards - MasterCard
Axis Bank Limited - Visa Only	Bank Of India
Bank of Baroda - Visa Only	Canara Bank
Barclays Bank Plc - Visa Only	Central Bank of India
Canara Bank - Visa Only	Citibank k
City Union Bank Ltd - Visa Only	Corporation Bank
Corporation Bank - Visa Only	Federal Bank
Dena Bank - Visa Only	HDFC Bank
Deutsche Bank AG - Visa Only	ICICI Bank
Federal Bank - Visa Only	IDBI Bank
GE Money Financial Services Ltd - Visa Only	Indian Bank
HDFC Bank Limited - Visa Only	Punjab National Bank
ICICI Bank - Visa Only	Standard Chartered Bank
IDBI Bank - Visa Only	State Bank Of India
Indian Overseas Bank - Visa Only	The Royal Bank of Scotland
IndusInd Bank - Visa Only	Union Bank of India
Kotak Bank - Virtual card - Visa Only	YES Bank
Karur Vyasa Bank - Visa Only
Laxmi Vilas Bank - Visa Only	Maestro Cards
Standard Chartered Bank - Visa Only	Citibank
State Bank Of India - Visa Only	State Bank of India
Syndicate Bank - Visa Only
Union Bank of India - Visa Only

Internet Banking - Retail
Allahabad Bank	Laxmi Vilas Bank - Retail Net Banking
Andhra Bank	Oriental Bank of Commerce
Axis Bank	Punjab & Sind Bank
Bank of Bahrain and Kuwait	Punjab National Bank - Retail Banking
Bank of Baroda - Retail Banking	Shamrao Vitthal Co-operative Bank
Bank of India	South Indian Bank
Bank of Maharashtra	State Bank of Bikaner & Jaipur
Canara Bank	State Bank of Hyderabad
Central Bank of India	State Bank of India
City Union Bank	State Bank of Mysore
Corporation Bank	State Bank of Patiala
Deutsche Bank	State Bank of Travancore
Development Credit Bank	Syndicate Bank
Dhanlakshmi Bank	Tamilnad Mercantile Bank Ltd.
Federal Bank	UCO Bank
HDFC Bank	Union Bank of India
ICICI Bank	United Bank of India
IDBI Bank
Indian Bank	Internet Banking - Corporate
Indian Overseas Bank	Karur Vysya Bank
IndusInd Bank	Lakshmi Vilas Bank
ING Vysya Bank	Punjab National Bank
Jammu and Kashmir Bank	Bank of Maharashtra
Karnataka Bank Ltd	Bank of Baroda
Karur Vysya Bank	Bank of India
Catholic Syrian Bank	State Bank of India
Kotak Mahindra Bank	Union Bank of India
Yes Bank Ltd
Vijaya Bank

No

Orders once placed can only be cancelled prior to shipment. Refer cancellation policy

Yes, it is possible to return the unused product and order a replacement. Please refer to the Return Policy for details.

Please note that returns/replacements are not applicable for International Orders. Although there are a few exceptions. To know further about it kindly refer to the International Order section of Return Policy .

You can call us at 1800-266-0123 and write to [email protected] to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.

For international orders, please check the International Order section under Return Policy.

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to the Return Policy section for details.

Call us at 1800-266-0123 or write to [email protected] within 30 days of receipt of the product to report the incident.

For international orders, please check the International Order section under the Return Policy.

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which a refund may not be possible. Please refer to the Return policy for details.

For International Orders, please check the International Order section under Return policy .

We will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

For International Orders, please check the International Order section under Return policy .

The order can be returned within 15 days from the date you receive the product. The product can be easily picked up by our logistics partner.

If you wish to return the product, you need to call customer care at 1800-266-0123or email us at [email protected] stating that you want to return the product. Please use the e-mail ID used at the time of placing the order. The contact details of our logistic partner will be shared with you. You need to coordinate with them for return shipping and take the following steps:

a) Pack your order in original packaging and mention your name, order number and mobile number.

b) Enclose the original invoice, guarantee/warranty card & other tag, if any.

c) Our logistic partner will pick up the package from you.

d) Post inspection, only after we get a go-ahead from the QA (quality assurance) team, the refund process will be initiated.

For International Orders, currently, we do not accept any returns or exchanges of our products.

Please note that returns are not accepted for coins, silver products, and nose pins.

• Laboratory-grown diamonds used in BEYON jewellery are not eligible for exchange or buyback.
• The Gold component of BEYON jewellery is eligible for exchange at prevailing gold rates, subject to verification and applicable policies.
• Exchanges are permitted only at authorized BEYON retail stores for products bought online or at BEYON stores.
• The BEYON exchange program may be modified or withdrawn at Titan’s discretion without notice.

Yes, you can opt for the Cash on Delivery (COD) payment method instead of the online payment option. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (COD) payment is INR 10,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees are accepted.

Gift Vouchers and Gift Cards are not available on COD.

NOTE: COD is not applicable for International Orders.

Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

No

All the products featured on www.beyon.co.in upto Rs. 10,000/- are available for COD, gift cards/gift vouchers are not available.

Currently, orders of cart value between INR 1000 to INR 10,000 for selected pin-code addresses within India are eligible for COD service.

No, you can place a maximum of 2 COD orders in a day.

Note: The total value of 2 orders should not exceed 20k.

Currently, we are serving selected pin codes for COD. Please check if we do COD to your PIN code on the product page/shopping cart page/checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

• In the case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
  1. If the customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & the amount will be refunded directly into the customer's account through online transfer as NEFT.
  2. If the customer doesn't provide any cancelled cheque then the amount will be refunded through a cheque in the customer's name only, which will be sent by courier to the address provided by the customer at the time of registering/placing the order. It may take up to 30 working days.

Once the order is placed successfully, there will be a confirmation call from our support centre for validation of the order. If the confirmation call is unanswered we reserve the right to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial orders can't be delivered.